Frequently asked questions
What it costs, how to list your business, and how to reach us.
Using the directory
Is WebScheduler Local free to use?
Yes. Searching is free, and so is listing your own business — no card, no trial that runs out. The only thing we charge for is the optional Verified Business badge, described further down; nothing about your listing depends on buying it.
Do I need an account to search?
No. There is no sign-up and no password anywhere on the site. Just browse or search.
How do I find someone near me?
Search by name or keyword, then narrow it down by category, province and town. On the browse page you can also press Use my location to sort by distance — your browser asks permission first, you can refuse, and we never store where you are.
Are the businesses listed here checked?
Some more than others, and it is worth being precise. Before any profile appears we confirm that whoever submitted it can receive email at the address they gave — that is all, and it says nothing about the business itself. A profile carrying a green Verified Business badge has been through more: we have seen its company registration document and the owner's ID. Even then we do not check qualifications, licences or insurance. Please satisfy yourself as you would with any supplier, and tell us if a profile looks wrong.
What does the Verified Business badge actually mean?
That we asked the business for two documents and a person looked at them: a company registration document, and an ID document for the owner. We checked that the business is really registered and that the person running the listing is really its owner. It is a check on identity, not on quality — it is not a rating, a recommendation, or any statement about the work. Businesses without the badge are not suspect; most simply have not applied. Full details of what we check.
Adding your business
Does it cost anything to list my business?
No. Adding your business is free and stays free — no commission, no card required, and nothing about your listing is held back or downgraded if you never pay us anything. There is one optional paid extra, the Verified Business badge, which adds a trust mark plus a couple of profile features — see below.
How much is the Verified Business badge, and what do I get?
R29.99 a month. Your profile and every search result you appear in carry a green “Verified Business” badge, and the badge links to an explanation of what we checked. It also lets you list your team by name and add your other branch locations, and once your team is listed a search for one of your people — or for something only one of them does — brings up your business too. What it does not do is move you up the search results: the order is the same whether you pay us or not. We sell the check, not the ranking.
How do I get verified, and when do I pay?
Send us two documents — your company registration document and an ID document for the owner — either from the optional section on the List your business form or, at any time afterwards, from manage your profile. We review them, usually within two working days, and email you either way. You are only asked to pay after we have approved you. If we cannot verify your business, nothing is charged and you are told exactly why, so you can send better documents.
What happens to my registration document and ID?
They are stored privately on our server, outside anything the web can reach, and are never shown on your profile or given to anyone else. Only our review team opens them. We keep them while your badge is active so we do not have to ask again if you renew, and we delete them when you tell us to — just ask. Sending a new set replaces the old one immediately. Our privacy policy covers this in full.
Can I cancel the badge?
Any time, with one button on your dashboard — no email, no waiting for us. The badge stays up for the month you have already paid for and then quietly comes down. Your listing is completely unaffected: it stays published exactly as it is.
How do I add my business?
Fill in the List your business form. We email you a link; clicking it confirms the address and publishes your profile straight away. It takes a couple of minutes.
I submitted my business but it is not showing. Why?
Almost always the verification email. A profile stays unpublished until you click the link we sent, and that link is good for 48 hours. Check your spam folder — if it has expired or never arrived, just submit the form again with the same email address and we will send a fresh one.
Can I add a logo and photos?
Yes — one logo and up to eight photographs of your work or premises. You can add or replace them at any time from manage your profile.
What appears publicly on my profile?
Everything you enter — business name, description, phone number, address, trading hours, website and social links — is published and can be indexed by search engines. The one exception is your email address, which we never display; it is only how we recognise you as the owner. Do not put anything in the form that you would not want found publicly.
Changing or removing your profile
How do I edit my profile? Do I need a password?
No password — there is no account to create. Go to manage your profile, enter the email address on your listing, and we email you a link that signs you in. The link works once and lasts an hour.
My edit link expired.
Request another from manage your profile. They are short-lived on purpose — an old link in an inbox should not still open your profile months later.
Can I change the email address on my profile?
Not from the edit form, because that address is what proves the profile is yours — letting it be changed from inside the session it unlocks would be a way to take a listing over. Send us a message from the current address and we will move it for you.
How do I remove my business from the directory?
Ask us and we will take it down. Message us from the email address on the profile so we know the request is genuine.
Help, privacy and who we are
How do I get help?
Use the contact form, or email us at [email protected]. We usually reply within one business day. If your question is about editing or removing your own profile, the two answers above will be faster than waiting for us.
What do you do with my personal information?
Only what is needed to run the directory and reply to you. Our privacy policy sets out exactly what we collect and why, in line with POPIA. We do not sell personal information and we do not share it for advertising.
Is this the same thing as WebScheduler, the booking software?
Related, but separate — and worth not confusing. WebScheduler Local is this free public directory: people find you, you are listed, that is it. WebScheduler is our paid appointment-scheduling software, which runs on your own infrastructure — you can read about it at webscheduler.co.za. Listing here does not sign you up for it, and you never have to buy anything to stay listed.